Order
STEP 1 · CLAUSES 1–2
- Orders are placed in writing
- Products must be clearly specified
- No returns on custom-made products
Companies shall submit their orders to us by email or via the quote form, by issuing a company letter or an order form. To avoid subsequent returns of goods, invoice cancellations or the issuing of return invoices due to incorrect orders, the company or person placing the order shall state clear descriptions of the products in their order letters and forms. Clear product descriptions are available on our websites.
The company or person placing the order shall be responsible for all financial obligations and shipping costs arising from an incorrect order.
Since custom-designed and custom-manufactured products ordered by our customers outside our standard range, according to their own processes and needs, are manufactured specifically for that customer and cannot be used by or sold to another customer, such products cannot be returned or rejected for any reason.
Warranty and liability
STEP 2 · CLAUSES 3–4
- Filters are consumables
- Housings are tested before dispatch
- Defect found before use: repair or replacement
Cartridge filters, bag filters, stainless steel filters, micro filters and other filters fitted into filter housings are consumable products. Their service life, clogging and replacement intervals depend entirely on the type, dimensions and micron rating of the selected filter, and on the characteristics of the process and the fluid in which the filter is used.
In this respect, the flow rate, solids load and particle size distribution of the filtered fluid, and the selection of the most suitable filter for that fluid and process, are of great importance. These matters relate to the process decisions and filter selection of the company using the filter. The type and selection of the pump are also very important. In addition, filter housings must be manufactured so that they do not allow particle or fluid by-pass.
Our company bears no responsibility for by-pass occurring in filter housings not manufactured by us, for premature or delayed clogging due to incorrect filter selection, for deformations arising from the failure to take the necessary technical equipment and precautions in the process when positive displacement pumps are used, or for problems arising from filters being incorrectly fitted into filter housings. No warranty applies in these cases. These matters relate entirely to our customer’s process structure and process decisions.
Our stainless steel filter housings are dispatched to our customers after passing various pressure and leak tests following manufacture. If you detect a manufacturing defect in our housings before use, the housings will be repaired or replaced.
Likewise, if you find a manufacturing defect in the filters fitted into these housings before use, the filters will be replaced with new ones when returned unused and unwetted. No other warranty applies.
Shipping
STEP 3 · CLAUSES 5–6
- Freight is paid by the buyer
- The carrier can be chosen
- The charge can be added to the invoice
Freight charges are borne by our customers. Your orders will be shipped with our contracted courier companies, or with a courier or freight company of your choice or with which you have an agreement.
For companies that do not wish to pay the freight charge directly to the courier company — for reasons such as internal procedures, the need to hand the goods over to staff who are not responsible for paying courier fees, or simply not wishing to deal with paying courier fees — freight charges will be added to the customer’s invoice, stating the name of the courier company and the unit freight charge.
Payment and terms
STEP 4 · CLAUSES 7–11
- General rule: advance payment
- Open account for approved companies
- Cheque maturity max. 2 months
- Late payment: 5% per month
As a general practice, the price of the goods ordered is paid in advance with the order, either by transfer to our company’s bank account or by credit card. Mail-order may also be used for credit card payments. For sales made with advance payment in this way, the ordered products are handed over to the courier or freight company for dispatch to the customer once payment has been made.
Our customers may also make their payments as follows:
- aCorporate customers who have been designated by company management as eligible for open account, approved by the General Management and included in the “APPROVED OPEN ACCOUNT COMPANIES LIST”, who are registered in our customer portfolio, purchase from us regularly and have not delayed their payments, shall pay the price into our bank account within one month at the latest following delivery of the goods, or within the payment term granted to them. Customers within this scope who wish to pay by cheque shall issue a post-dated cheque upon delivery of the goods, payable within the term granted to them. Cheques may be the company’s own cheque or a duly endorsed customer cheque. Such cheques must be delivered to our company within three days at the latest from delivery of the goods. The maturity of the cheques issued must not exceed the defined term.
- bCustomers who have not been designated by company management as eligible for open account shall pay in advance with the order, as stated in clause 7 above, by transfer to our bank account, by credit card or by credit card mail-order. The information on the mail-order form must be complete, accurate and correct, and the instructions on it must be followed exactly. Following payment, the products will be handed over to the courier or freight company for dispatch.
- cIf the customers referred to in clause 8.b wish to purchase on credit terms other than advance payment, credit card or mail-order, they may also pay with the company’s own cheque or a duly endorsed customer cheque. However, the ordered products will be handed over to the courier or freight company for dispatch only after the cheque has been delivered to our company. The maturity of the cheques issued shall not exceed 2 months.
- dIf the customers referred to in clauses 8.b and 8.c wish to work with us on credit terms by paying into our bank account other than by the payment methods stated, they may do so by providing a Bank Letter of Guarantee covering the open account limit they request. If the company does not make its payment within the term granted, the letter of guarantee will be called and the necessary collection will be made from the relevant bank.
- eIf companies working on an open account basis request discounts below the unit prices offered to them for their purchases, and such a discount can be granted, no payment term will apply; payment will be made in advance before delivery, by mail-order, credit card or cheque.
Companies that delay their payments or fail to provide the required cheque on time cannot benefit from discounted, deferred or cheque payment options. For the orders of such companies, advance payment before delivery as set out in clause 7, or payment by credit card, applies.
If the price of the goods and the late payment fees are not paid, the necessary legal action will be taken. The Courts of Yalova shall have jurisdiction over all commercial, financial and legal disputes.
Our customers shall make their payments to the bank in the currency in which the invoice was issued.
Companies whose invoices are issued in a foreign currency shall pay into the relevant foreign currency account in that currency. The amount to be paid into the foreign currency account is the net amount stated on the invoice. Any deductions incurred during this transaction, such as correspondent bank, SWIFT, EFT, wire transfer and other bank charges, shall be borne by the customer.
Acceptance
These rules are published on our official corporate website www.prosestim.com and constitute an official, continuing notice and announcement for our customers and prospective customers. Companies and customers purchasing products and services from our company are deemed to have accepted these terms of sale in full.
⚖ Jurisdiction: Yalova Courts
The short summaries at the start of each section are for readability only; the clause texts are binding. This English text is a translation provided for information. In case of any discrepancy, the Turkish version prevails.
Questions about ordering or payment terms?
Our sales team responds Monday–Friday, 08:00–18:00 (GMT+3).